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Delivery and Returns

Delivery

PLEASE NOTE THAT WE ARE CLOSED UNTIL 18TH JULY. ANY ORDERS PLACED WILL NOT BE PROCESSED UNTIL THEN.

We deliver to anywhere in mainland UK. We do not currently deliver outside mainland UK as standard.

If you live in Cornwall, we will often be able to deliver the item ourselves, or arrange for you to collect it from Winifred & Mabel, Wadebridge or Make Industries, Penzance. In that instance, we will refund part, or all of your delivery cost, depending on distance from our base in mid Cornwall.

If you would like to place an order for delivery to a non mainland UK address, please contact us first, so that we can quote for shipping.

We offer a reduced shipping rate for additional items on the same order. For example, if you place an order for Hereford Oak 1 Drawer Bedside Cabinet, Large Round Driftwood Twig Mirror and Aqua Artisan Glass Tealight Holder. You would pay the full rate for the item with the most expensive shipping ie the bedside cabinet – £25, but a reduced rate of £2.00 for the mirror and just £1.00 for the tealight holder.

The cumulative delivery charge for your order is displayed in your shopping cart.

We offer free standard delivery for orders over £800 and there is a maximum shipping charge of £120.

If you have any queries about delivery please Contact Us.

Additional charges may be added to the order for remote or difficult to access locations that require special attention.

Delivery lead time may vary depending on the products ordered. We aim to deliver all in stock products within 10 working days. For items not currently in stock or made to order, the estimated lead time is provided in the individual product description. All delivery estimates given at the time of placing and confirming an order are subject to change, however we will do our very best to contact you and advise you of all changes. If you require an item by a certain date, please Contact Us and we will advise you if this is possible.

Depending on the item’s weight, size and quantity and whether it comes directly from us or from the manufacturer, different carriers and services might be used to deliver your order.

Sometimes a pallet delivery is necessary, the pallet rates quoted in delivery are for a single drop. The driver will deliver to your home but will not enter the property. For insurance purposes they can not carry the product down or up stairs or over obstacles. If you need a delivery service that will deliver inside your home please contact us.

Failed delivery’s will be recharged in full plus storage costs. Please do keep to the delivery date and make sure arrangements have been made to assist any delivery to avoid such charges.

For returns charges, please see the returns section below.

We recycle packaging whenever possible. There are two reasons for doing so: To reduce our impact on the environment; To keep costs (to us and, therefore, you) to a minimum.

 

Returns Policy and Procedures

We work everyday to provide you with the best quality products at the most affordable price, and truly hope you will be pleased with the product you have ordered from our website. However if for any reason you are not, please follow the following instructions for returning items.

If for any reason you wish to return your purchase you must:

  • Notify us by contacting our Customer Service team at Contact Us with the order reference number.
  • It would be helpful for us if you are able to provide a quick explanation of the reason why you wish to return the product, and any detail you consider important, but this is not a requirement – we will aim to answer emails within two working days. Our Customer Service team will then contact you to organise a collection and explain all the necessary procedures.
  • How to process a return

Please open and check your order on the day of receiving it and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly. It is your right and responsibility to check that your delivered products have arrived in perfect condition before signing the delivery form.

If the delivered item does not match your order, is damaged or incorrectly supplied, please Contact Us as soon as possible to arrange a refund or replacement. Loved In must be notified of damages within 24 hours of delivery. We will ask you to send us photos of the damage to both the item and, if applicable, the packaging. This is for our records and to assist us in taking appropriate action, not because we doubt you! We may require you to return the item to us, as it might be necessary to return it to the manufacturer, our customer service team will advise you. If we do require you to return the item, please include your customer order details with the package, as these are necessary for processing a return. Once received, the items will be checked and our customer service team will contact you to advise you of the possible replacement or full refund.

If you change your mind for any reason and you wish to return your purchase you must notify us within 14 working days of receipt by contacting our customer service team at Contact Us. Once you have contacted us, we will get in touch with the relevant courier to arrange collection and they will notify you of a proposed collection date shortly after.

You have a duty of care for the product during the cancellation period, which includes it being sent back in the original, unmarked and undamaged packaging, or in an alternative, appropriate, high quality transport packaging in order to avoid any damage during the transport back to our warehouse.

Please note that if you changed your mind about the product(s) and want to return your item, you will get a full refund. However, you will be charged for the collection costs of £10 for any small item, £25 for any medium item and £45 for any large item.

 

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